Returns & Exchanges Policy

Unfortunately Herbion Naturals does not offer returns for a full refund at this time.

Herbion Naturals has a 7 day goodwill exchange policy, provided the item is returned to us for exchange:

  • Is in its original packaging
  • The seal of each product intact
  • The packaging of the product has not been tampered with

This is how you can exchange an item:

  • Call Herbion Naturals Customer Service on +92 21 38679261 or e-mail us at ecommerce.pk@herbion.com and request an exchange.
  • Log in the reason for exchanging the item.
  • Send the item back to us in its original packaging and seal intact to:
  • Herbion Naturals

Attention: Returns Department

LF-37/A, Landhi Industrial Area, Manahera Colony, Near Attock Pump, Karachi, Pakistan.

We will send your chosen replacement item in exchange to your address.

You will need to pay any applicable shipping charges for the re-shipment.

Cancellation

If you want to cancel an order, the sooner you inform us the better! We dispatch most orders within 24 hours so be sure to let us know about cancellations at the earliest.

Cancellations depend on whether your order has been shipped or not. Usually, items are shipped within one business day so it is important that you notify us immediately. If you would like to cancel an order, please send an order cancellation request to Herbion Naturals Customer Services at ecommerce.pk@herbion.com or call us on +92 21 38679261.